Customer reviews

What reviews will cover

Reviews here will come only from customers with an order, and each will name the product it covers. They can describe what a buyer can judge directly:

• how the order was packed, and whether it arrived intact;
• whether the product, strength and lot number matched the order;
• whether the label was readable and documents were available for the lot;
• how long the order took to arrive; and
• how questions and problems were handled.

What we leave out

We do not publish reviews that describe using a product on a person or an animal, give a dose, or report a health effect. Each of our product pages carries the label: For research use only. Not for human or veterinary use.

FDA has said that a seller's labeling includes its website, and it judges what a product is intended for from that labeling.¹² Reviews published here become part of our website, so they follow the same rule as everything else we publish.

We also leave out personal details such as addresses and order numbers, links to other sellers, and abusive or off-topic posts.

How every review is handled

• We publish critical reviews as well as positive ones, as long as they follow the rules above.
• We do not rewrite a review. One that breaks the rules is left out, not edited.
• We do not pay for reviews or reward anyone for a positive one.

If something is wrong with an order, report it through the returns page rather than a review, so it can be fixed.

Customer reviews and content review

Customer reviews are separate from the review of our health content. How a reviewer checks our product and education pages before they go live is explained in how we source and review our content.